Your Feedback

This page has comments we have received on our feedback form and our comments about the feedback.

We appreciate your comments, but one liners are of little use. See below.

Comments:

1) You should have a section on the price of your products 2) and a specification on the performance i.e. the size of pump to power each nozzle.
3) Your comment that if we want to know the price is very off putting especially when you say that this web site is not for you. This will certainly send customers elsewhere.

1) We do not advertise prices because by human nature you will opt for the cheapest option, then when it does not work as you expect (Because your brought the cheapest product) you tell your associates that we are not a good company. The less you pay, the less you get.

2) We do not have a performance sheet showing which pump should be used for which nozzle because it depends how high you want the jet to reach. There is more to how fountains work than just any pump and nozzle, which is why we do all the maths for you. If we were to make an information page how low should we start and where do we stop? Also most of the time most people just want "one that works for x height"

3) A case of reading what you want to see, not seeing what is actually written. When the page in question is actually read it does not say that.

It does say "if your enquiry  is pond related, sorry but this website is not for you",

This so we do not waste peoples time who want UV's, filters, filter pumps etc, because we do not supply these items. Want to see the page yourself? then click here

Comments:

4) more details about components and 5) prices of components

4) What more details?

As you see, one liners are of no use. What more details do you not see? each sub page has links to its page with more information.

5) See item 1)  Above

Comments:

6) I have to say, its only my opinion, but I think your site is the most disjointed difficult to navigate and most amateurist site I have ever seen, 7) all that bloat about Solar pumps, 8) no prices, 9) people want to get in, find a product, pay and get out again

6) Everyone is entitled to their opinion, and that is yours. Thanks for being honest. (As you can see, we really do publish the good, the bad and the amusing.)

7)  The solar pump "bloat" is on the information website, not this one, but we do  admit, having the same background obviously confuses the "less intelligent" so we will have that changed. (Webmaster's note: The background has now been changed) It is also obvious that what the person calls "bloat" was never actually read, if it had been read  it soon becomes apparent that It is informative information regarding different aspects of solar pumps, if you want to see it / decide  for your self then click here

8) Not that old one again, see 1)  above.   It also shows that most only look at the pictures, they do not read what has previously been written.

9) We are  a fountain company, not a "pond shop" often people do not know what items they need for the end result.

What follows is a typical type of enquiry that we receive. This one came in about 2 weeks after 6 -9 (above)  was sent in.

The enquiry said

hello can you pls tell me the price for the (prof) 40 water pump.

We replied, asking what it was to be used for.

The reply we received is as follows.  (Including spelling mistakes /grammatical errors)

As said, often people do not know what they need for the task ahead.

Why do you need a sump that is 3m deep if you are going to put a grille and a rock on it? You don't, also you do not need a very powerful pump. (The prof 40 is our most powerful single phase pump)

Want to see how it should done? click here

It transpires that he also only had £150 for the whole project (Sump, pump, large rock, decorative gravel and grille for the gravel, not to mention what was he going to line his 3m sump with?) sadly we could not help.

We quite often receive enquiries similar to the one shown above. (People have an idea as to what they want to do, but no idea what equipment is required to do it) We  trust you  can now understand why we do not advertise prices and why we ask the questions we do.

May your God go with you.

If you have a comment, good or bad, send it in. (see link below)