Questions about Exclusive Fountains

Installation

Q1) Do you install fountains?

As all of our fountains are designed so that they can easily be installed we do not install any fountains. Each fountain  comes with a manual / instructions. You should how ever  get an electrician to install the supply for you (unless it is a small "plug and spray" fountain, in which case you only need to plug it in.)

Design

Q2 ) Can you design a fountain for me?

We can help you with the design of a musical fountain, (please see our musical fountains pages) but we do not design large static fountains, you may want to look at our suggestions page We can also offer advice as to if your design is feasible.

Q3 Why can you not design a fountain for me?

Sadly, through ill health our fountain designer has had to leave.

Fountain Hire

Q4) Do you hire fountains for special occasions?

Sorry, currently  we do not hire any fountains.

Supply

Q5) Can you supply me with a large boulder / structure for the centre piece of my fountain.

Unfortunately there are so many variations  / colours of materials  that we do not supply these. we suggest you try a quarry or local artist or stone mason to custom make these for you.

Q6) What do you supply?

We supply the one thing you can not buy, knowledge and experience, we have the know how of how to make a fountain come to life, we can supply you with all the components to make your fountain work such as pumps, nozzles, lighting and controls to make it work as it should.

Q 7 ) Can you supply me fountain parts etc so I / we can sell them to some one else?

We supply the one thing you can't buy, knowledge / experience, so sorry we are not looking for any agents or distributors

Q 8) Can you supply a fibre glass  (GRP) pool?

Please see our page fibre glass pool

Q 9) Can I see your fountains working, is there somewhere I can go and see one "in action?"

Like yourself, we supply fountains, to private individuals / companies, so we rely on pictures being sent in from previous projects.

Our workshop (which is not at our office) usually have a  fountain that is being worked on or being tested, but our insurance means you can not come to see what we do,  and most of our fountains are better seen in the dark, however we do have some clips of fountains for you to see right now, some pages have a link to their respective video clip

Q 10) Can you supply a nozzle for my pump, I did not get the pump from you.

We can supply you a nozzle for your pump, so long as your pump has  either a half inch or 1 inch thread, most pumps do. HOWEVER, we do not guarantee it will work, since we match our nozzles to the pump required for the jet height required. Also, filtration pumps come with a thread to connect a hose, (for a waterfall, or your filter) but they do not have enough pressure to operate a fountain nozzle.

Q 11) I did not get my fountain from you,  can you supply lights for mine?

We can supply lights for almost any fountain, all our light are a safe 12v   see our lighting page Did you know you can not use mains operated lights in a fountain or pool within the E.U.

Q 12) Can I have a catalogue 

We have lots of catalogues for you to have in seconds on our catalogues page we do not have a price list as all our fountains are custom made for you, after all that is why we are Exclusive Fountains 

Price List

Q13 ) Can I have a price list of all of the things you supply?

A fountain should be made according to what you want the end result to look like, not by price of product alone, remember you can not make "Niagara falls" with a water pistol.

We also ensure that the initial enquiry has is the right product(s) for the desired objective

If we give you a price for one particular range  you will opt for the cheapest, but this means that you will not get your desired result / effect, please tell us what it is you are trying to achieve and we will advise you on the correct product.

A typical example are the komet nozzles, the biggest ones have a very high water demand  so you need a very powerful pump to operate them, as they look best in multiples you would be better using several small komet nozzles.

Another example is the lunaqua 10 range of lights, we get enquires for the lights, but they do not ask for example the correct  cable to go with them. Previously  we have  been asked for 5 lights and one transformer, (you can only have 4 lights per transformer maximum) so instead of just supplying parts, we ask the intended application to find is the product enquired about the correct product for the task, we could not do this if we advertised prices.

Contacting us

Q 14) I have filled in your request form and had no reply why?

We always respond to all enquiries within 36 hours, quite often the email address supplied has errors, so although we send a reply we sometimes get our email sent back because of a simple mistake in the address. 

if you do not get a reply within 36 hours please fill in the form and send your enquiry to us again

Q 15) Why can I not find your phone number I want to talk to some one

We do advertise our systems engineer's phone number for technical questions only.

How do you describe a fountain on the phone? with email, pictures and videos you can see what you want.

If there is a need for us to talk to you we will call you. 99% of our fountains that we supply we have never spoken to the owner, or even seen the finished fountain

Q 16) Where are you based?

We are based in Luton Bedfordshire, England (U.K) We have no other branches or distributors.

Q17) Can I come and visit?

There is nothing to see as we only publish our office address, the fountains are at our workshop for which our insurance does not cover visitors (health and safety)

Q 18) How can I pay?

Currently we only accept cheques / bank transfer we also find that if you pay by credit card you will be expecting your fountain next day, as already mentioned all fountains are custom made so it may  a week or two before you get your fountain working

Q 19) Do you give free advice?

We will tell you if what you want to do is feasible or not, we also have several pages regarding which fountain you may want to help you decide such as our you want a fountain page

Q 20) How long will it be before i receive my order?

As there is such a wide variety of products available, and some programmes (for our access software and our EF series of controllers) have to specially written these can take anything up to 8 weeks before shipping. Most small items it is usually 2-4 weeks  before shipping

Q 21) Do you visit site?

We do not visit site unless it is an exceptional circumstance. 

Q 22 ) Why must I fill in a form to contact you, can I email you directly?

The form is there so we can ask you questions like where are you in the world, (this helps with shipping costs) What is your budget?. It is also a reminder to you to tell us what it is you require, eg bright lights, its pointless just asking for 8 lights and 20 spare lamps. We do not know what watt of lamps, what length of cable is required, how many transformers required, also if you read the form help page this tells you how to fill in the form and why we need the information

Q 23) Phone

More information about our phone number is here

Fountain repair / maintenance

Q 24) Do you maintain / repair  fountains and features

No, as it says on the bottom of each page we are a supply only company

Q 25) Do you carry out reports / inspections on fountains?

We no longer carry out reports on fountains

We have carried out reports on fountains, but all too often by the time we are called in to see a fountain it is too late. Please see our refurbishing a fountain page for more information.

Q 26) Can you recommend a company who can maintain or repair fountains?

We used to recommend a particular company, but the feedback / complaints from the referrals means we no longer recommend anyone.