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Genuine Enquiries -3 These and the other pages are genuine enquiries to show how some folk get it wrong, The text below in this colour is an indication as to what is wrong. 95% of the time people do not give the information we require, this results in time being wasted by them and us, because we have to ask again for the information which was asked for in the first instance. The other 5% are enquiries for products we do not supply. If its not on our website we do not supply it. We are more than willing to help you with any fountain project, but you must give us all the information if your project is going to be a success. _____________________________________________ I have a 75 acre lake, I would like a nice looking fountain to aerate it. My budget is £1,000. Its nice of the person to tell us their budget, but If the person had read the which floating fountain page they would have realised that their budget is too small to have a fountain aerate a lake of that size 8th August 2006 _____________________________________________ Please can you supply prices for the following items 1 no copper fountain ring 1.5m dia. 7 no forming nozzles 35-10e 3 no lunaqua 10 lights for copper ring 6 no lunaqua 10 lights one for each forming nozzle (no light for one) This is an order to place and would be grateful for your best prices Also can you give us a delivery date if ordered. 5th September 2006 This was sent directly to us not via our enquiry form, as there is a reminder asking them to make sure we are given all the information, such as what length of cable for the lights, what watt for the lamps, being a pump supplier you would have thought they would know better, and what is a forming nozzle? We did reply to ask them to specify but never received a reply, so how do they expect help if they will not tell us exactly what they want? ________________________________________ DO YOU SUPPLY AND INSTALL SUCH PROJECTS OR CAN YOU JUST SUPPLY THE NECESSARY EQUIPMENT As it clearly says at the bottom of each page "Please note: We are a United Kingdom, internet based, supply only company." We did reply, pointing this out, but heard no more. So how do they expect help if they will not tell us exactly what they want? 24 10 06 _______________________________________________ Your comments: If the person had read all the information in front of them they would have seen the cost of the EF-PJ floating fountain (Spelling mistakes are the enquirer's not ours) 07 11 06 ___________________________________________ would it be possible for you to send us a catalogue of your floating fountains.. as im not sure which fountain i will be requiring.. If the person had of given us more information, we could have helped, we enquired and only received a read receipt, so how do they expect help if they will not tell us exactly what they want? 9 11 06 _____________________________________________ An enquiry regarding our spray spider Interested in your spider fountain. The water feature measures 18 feet in diameter and will have maximum of 12 inches of water.
Please indicate your shipping d\charges, estimated time and the cost for the necessary pump from the USA. Spot the problems? Clue, our reply .......I can not give you the cost of a suitable pump as we do not supply these, .........Also can you tell me the material the spider is made from and the size in diameter? Give in? 1) We do not supply to America (Because shipping cost is high, and UK pumps will not work in America) Why do you suppose we have an EU and Union jack Flags on our enquiry page? 2) How would we know how much a suitable pump costs in America? 3) Everything asked, except costs is on the spray spider page, go on, have a look. 10 03 07 __________________________________ Personally asked to our systems engineer. I want a fountain for my garden, can I have one? Yes, have you any idea what you would like? No. How do you expect us to help unless you look at our websites, that is what they are for. 14 03 07 ____________________________________ Comments: Yes, that was it, how are we supposed to help? we sent an email asking how can we help, all we received was a read receipt 15 03 07 ____________________________________ i am interested in the victorian four tier outdoor water feature in your catalogue, i need a price list for this fibre glass feature. What Victorian fountain? We do not supply them (never have) We did reply pointing this out, and never heard any more, we wonder did they ever get what they wanted? 16 04 07
prices required for equipment shown on your website We ask which range they wanted prices for, despite trying several times we never heard from them again. So how do they expect help if they will not tell us exactly what they want? 20 04 07
You_wrote: People often choose by what is the least expensive, this is wrong because people will always opt for the cheapest option, which my not be suitable for their requirements. And what does our enquiry page say about catalogues? Oh and this one
came in from Canada - we don't supply to Canada because there are fountain
manufactures their and the shipping makes it too expensive, which is why
we have the Union jack and E.U flags on our enquiry page More? click here Don't forget our crystal ball
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